Pre-Sales · 5 capabilities
Call Centre & Enquiry Desk
Make the phone part of the record, not a private log on someone's handset.
In most property teams the first real conversation happens on a call that leaves no trace. When that agent is unavailable — or leaves — the buyer starts again from nothing. The enquiry desk puts every call on the buyer's record instead.
- 01
Inbound Matching
A call from a known number opens that buyer's record; an unknown number opens a new enquiry rather than nothing at all.
- 02
Missed-Call Enquiries
A missed call becomes a logged enquiry with a callback owner, instead of a notification someone may or may not have seen.
- 03
Call Outcomes
What was discussed and what was agreed, recorded where the next person to pick up the buyer will actually see it.
- 04
Ownership Routing
A returning caller reaches the agent who already knows them, so the buyer doesn't repeat their requirement to a third person.
- 05
Retained History
Call history belongs to the business. When an agent moves on, the record of every conversation stays.