Post-Sales · 5 capabilities
Customer Service Desk
Post-handover complaints with an owner, a due date and a record.
The relationship does not end at handover, but the system usually does. Complaints move to a WhatsApp group, ownership becomes ambiguous, and nobody can tell whether the same issue is recurring across a tower.
Ticket Logging
Raised against the unit it concerns, so history accumulates where it is useful rather than in a shared inbox.
Named Ownership
One person owns each ticket from the moment it is logged — not the group, not whoever replies first.
SLA Tracking
A due date the buyer was actually told about, tracked so an overdue ticket is visible before the buyer escalates.
Resolution Record
Closed with a note the buyer can see in their portal, which ends the ambiguity about whether it was handled.
Pattern Visibility
Recurring complaints across a tower or phase become countable — which turns service data into a construction signal.
A ticket, end to end
- 01
Raised
Against the unit, with the buyer's own words kept.
- 02
Owned
One named person, not a group.
- 03
Due
An SLA the buyer was actually told about.
- 04
Closed
With a note visible in the buyer portal.