The challenge
Possession is the moment a luxury buyer forms their final opinion of the project. On most sites it runs on paper checklists, and snags raised at the walkthrough disappear until the buyer posts about them.
After handover, complaints arrive by phone with no owner, no due date and no record.
The system
- 01
Dues cleared first
Final dues are cleared against the unit before handover begins, from the same payment record the buyer has seen all along.
Payments & Milestones → - 02
The handover sequence, tracked
Snag list, NOCs and clearances, and key handover are tracked per unit, with a post-handover record kept.
Possession & Handover → - 03
Every issue has an owner
Post-handover complaints become tickets with a named owner, an SLA and a resolution record.
Customer Service Desk → - 04
The buyer sees progress
Documents and updates continue to reach the buyer through the same private portal they have used since booking.
Buyer Portal →
What changes
- Snags tracked to closure instead of remembered
- Every post-handover issue has an owner and a date
- Patterns across units visible to the site team
- The buyer's last touchpoint is as organised as the first
